1. What is PREMIUM Pet Food ?
Premium pet food is considered high quality pet
food – with natural ingredients and are produced with stringent quality
control. Thus, Premium Pet Foods will have higher digestibility and higher
amount of more valuable ingredients for pets such as essential animal fat,
protein, fish oil, with other nutrients - well above the required minimums.
2. Why
the color of the pet food seems different sometimes ?
As the ingredients of the products may be
produced in different batches at different time or seasons of the year, the
final product may have different slight variations in color – which is entirely
normal if they are within the product expiry dates. This also indicates that
the pet food has no coloring added to control the color of final product –
colorings are normally NOT used in high quality pure natural pet food, and hence,
it is definitely NOT defect NOR contraband.
3. Why different food for different age
/ size group ?
Pets of different age groups and of different
sizes require different nutrients and hence, pet food to maintain their health.
4. How long can you keep pet food ?
All product has expiry date stated on the
package. For dry food, it should preferably be consumed within six (6) week of opening
and kept in dry place. For wet food, it should be consumed within three (3)
days and be kept in the fridge after opening the can. Premium Pet Food normally
has shorter shelf life as they contain no or minimal preservatives.
You will
receive a confirmation email once you paid and confirmed your order.
Alternatively, you may log into your account here. As for delivery, a tracking
code will be sent to your email once we shipped out your product, and you will
be able to track here.
We have a 3-day return policy for receiving the
wrong item, which means you have 3 days after receiving your item to request a
return. To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon receipt and
contact us immediately if the item is defective, damaged or if you received the
wrong item, so that we can evaluate and rectify the issue. The fastest way to
ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or not. If
approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to
process and post the refund too.